I build automation that runs in production, and I know the customers it serves.

AI automation specialist and technical support pro. n8n, APIs, Claude and OpenAI agents, Postgres, plus 6+ years of SaaS and e-commerce support. Remote from Manila, working US Eastern hours.

Email me Resume: Automation Resume: Support
9 pagesof short-form video run by 3 core n8n workflows, script to publish
6+ yearsremote SaaS and e-commerce support (Zendesk, Intercom, Shopify)
BS CompEcomputer engineering degree, started at Accenture as a software engineer

Selected work

Three systems I designed, built and run myself.

Own project · in production

Content factory: short-form video, fully automated

Three core n8n workflows that run about nine Facebook video pages without manual editing.

  • Claude writes and segments scripts, ElevenLabs voices them, subtitles are timed word by word.
  • Gemini and Kling generate images and clips from locked style rules, so every scene stays on brand.
  • ffmpeg renders the final cut and the Graph API publishes it as a Reel.
  • Queues, retries for moderation failures, per-step cost logging, and a data review that found hook retention drives reach.
n8nClaude APIElevenLabsVertex AIffmpegGraph APIGoogle Sheets
Content factory n8n workflowContent factory n8n workflow, second part
Own product · gosmash.cc

GoSmash: AI booking agent for sports venues

Players book a court or ball machine by chatting with an AI assistant or on the venue's own page. The database, not the AI, decides prices and availability, so there are no double bookings.

  • Chat agent with tool calling (Chatwoot + n8n), live venue booking pages, online payments.
  • Owner schedule on the phone: walk-ins, receipts to check, reports, team logins.
  • Postgres with migrations, end-to-end tests and an eval suite for the agent.
n8nPostgreSQLChatwootOpenAI toolsPayMongonginx
Venue booking pageOwner schedule
Support automation

Zendesk + n8n AI draft replies

Built for an e-commerce support team. For every ticket, the system reads the full conversation and the order status, then drafts a context-aware reply the agent can send or edit.

  • Agents stop re-reading long threads and looking up orders by hand.
  • Every case gets an AI summary that is logged, so the team can see recurring issues and fix the process.
Zendesk APIn8nOpenAIShopify data
Zendesk AI draft assistant workflow

More builds

Agents, integrations and demos.

Voice agent (Vapi + n8n + Airtable)

Phone agent that answers, qualifies and logs to Airtable.

Instagram AI agent with human follow-up

Answers DMs, hands off to a person when needed.

WhatsApp chatbot workflow

WhatsApp chatbot

Customer chat on WhatsApp with AI replies.

Telegram agent with RAG

Answers from a Pinecone knowledge base.

Google Doc to Pinecone workflow

Google Docs to Pinecone

Keeps an AI knowledge base in sync with docs.

Lead enrichment workflow

Lead scoring and enrichment

Jotform leads scored, enriched and emailed personally.

n8n website chatbot

Full walkthrough of a chatbot build.

Bulk and single processing

One workflow that handles a single record or a whole batch.

Desktop automation (AutoHotkey + n8n)

Hotkeys that send desktop data into workflows.

Experience

Support first, then automation: I understand what the customer feels and what the system is doing.

CS & Automation SpecialistE-commerce / dropshipping company, Dec 2025 to present (part-time)
Customer Support SpecialistCanadian SaaS, Apr 2025 to present (part-time)
CS / Automation SpecialistE-commerce support team, Feb to Oct 2025
Customer Support SpecialistSubscription SaaS (mobile app + web app), 2022 to 2024
Email SpecialistSavagebyNatalie, 2024
Associate Software EngineerAccenture, 2017 to 2018